|
Despite many stories of ERP failures covered in media, ERP generates far more revenues than other e-business
software. Supply Chain Management software is still at its early stage of commercialization regardless the much
more attention it attracted in media coverage and academic research.
Research firms don't distinguish Sales Force Automation (SFA) from Customer Relationship Management (CRM) in their
revenue forecast in the fact that SFA is extended from CRM. This is the case for CRM when CRM was part of ERP
two decades ago. SFA remains the largest of segment of CRM revenues and maintains the highest percentage growth
in CRM software market. According to IDC, SFA revenues counts about 40% of CRM revenues world-wide in 2004.
| Research Firm |
Software |
2001 |
2002 |
2003 |
2004 |
2005 |
| IDC |
ERP |
|
|
|
$26.7 billions
| |
| IDC |
CRM |
|
|
|
| $14.6 billions |
| Cahners In-Star Group |
CRM |
|
|
|
| $30.6 billions |
| Gartner |
SCM |
$2.7 billions |
$2.1 billions |
|
| |
Related Topics
Comparison of e-business Software - ERP, CRM, SCM and SFA
|